Returns Policy

IF YOU PURCHASED FROM SALINPLUS.COM

We are so confident in the Salin Plus Salt Therapy Device, we offer a unique 60 day money back guarantee. We kindly ask that you use our product as recommended for a minimum of a one month trial period; this means 8 hours a day (while you sleep) for 30 consecutive days. For this reason, we do not accept returns until this 30-day period has been completed. 

If you are not totally satisfied after at least 30 days of using the product, you may return the product in its original packaging and in its original condition for a refund.

You have 60 days from when your product was shipped to return it for a refund. We do not issue Return Merchandise Authorization (RMA) numbers past this 60 day period. Returns without a valid RMA number will not be honored.

Note, we only issue RMA's once per customer, i.e. if we refund you on your first order, we will not refund on any subsequent orders. Please also note, Demo Products and accessories (Salt Pipe, Replacement Filters and Replacement Power Adapters) are excluded from this policy. 

To begin your return, please complete these steps:

1. Email michelle@salinplus.com requesting to receive your RMA (Return Merchandise Authorization) number,  outlining the reason for your return. 
2. Display the RMA number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded. Your RMA number will expire 14 days after your request. If we do not receive your return package by the 14th day, your refund will be no longer valid.
3. In order for your return to be accepted, you must ship back all of the contents of your package in original condition. Return postage cost to be paid by the customer.
4. We strongly recommend returning packages to us with a tracking number. If we do not receive your product, and you cannot prove your product was returned, we will not issue a refund.

Send your return package to:

Returns will be processed and refunds issued within 5 business days of return package receipt. Refunds will be issued in the same form as the original purchase payment method.